We make every effort to deliver email confirmations to you concerning order receipt and status updates. However, many spam filters and email service providers may prevent these automatic emails from being delivered.

When you sign up on the site you should receive an email confirmation from Sweetheart Company.

Similarly, upon placing an order, you should receive 2 emails. One from PayPal confirming that they processed your transaction and another from Sweetheart Company containing your order details.

If you do not receive an email confirmation for an order placed or for an account setup – please email shc@sweetheartcompany.com directly and we’ll answer any question(s) you may have.